Refund & Return Policy

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Last Updated: 24/06/2025

At PlixoroBD.com, we strive to provide high-quality digital products and excellent customer service. Due to the nature of digital goods, we have specific policies regarding refunds and returns. Please read this policy carefully before making a purchase.

1. Refund Policy for Digital Products
🔹 No Refund Policy (General Rule)

  • All sales of digital products (themes, plugins, extensions, etc.) are final.

  • Since digital products are instantly downloadable and cannot be physically returned, we do not offer refunds unless there is a valid technical issue that cannot be resolved.

🔹 Exceptions (When Refunds May Be Considered)

We may issue a refund only in the following cases:
✅ Defective or Non-Functional Product:

  • If the product does not work as described and our support team cannot fix the issue.

  • Proof (e.g., screenshots, error logs) must be provided.

✅ Duplicate Purchase:

  • If you accidentally purchased the same product twice (must provide order details).

✅ Unauthorized Purchase:

  • If your account was fraudulently used (must provide evidence).

❌ No Refund Will Be Given For:

  • Buyer’s remorse (changed your mind).

  • Failure to check system requirements before purchase.

  • Incompatibility with third-party plugins/themes (unless proven to be a product defect).

2. How to Request a Refund

  1. Contact Support Within 48 Hours of purchase:

  2. Provide Details:

    • Order number, product name, and reason for refund.

    • Proof of issue (e.g., error messages, screenshots).

  3. Review Process:

    • Our team will assess the request within 3-5 business days.

    • If approved, refunds will be issued via the original payment method (may take 5-10 business days).

3. Return Policy (Non-Applicable)

  • Digital products cannot be “returned” as they are intangible.

  • No replacements unless the file is corrupted or missing (we’ll resend download links).

4. Subscription & Membership Cancellations

  • If you subscribed to a recurring plan, you may cancel anytime.

  • No refunds for already charged periods (future billing stops immediately).

5. Dispute Resolution

  • If you dispute a charge without contacting us first, your account may be suspended.

  • Chargebacks will result in a permanent ban from PlixoroBD.com.

6. Contact Us

For refund requests or questions:

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